Refund & Cancellation Policy

1. Subscriptions & billing

Compliance Radar is billed as a recurring monthly subscription per plan (Solo, Starter, Growth, or Enterprise). Prices are in South African rand. Compliance Radar (Pty) Ltd is not yet registered for VAT, so no VAT is charged, and the invoice we email for every successful payment is not a tax invoice. If that changes, we will tell you before any VAT is charged. Payments are processed securely by Paystack.

2. Cancelling your subscription

You may cancel at any time. On cancellation, your subscription remains active until the end of the current paid billing period, after which it will not renew and you will not be billed again. To cancel, contact [email protected].

3. Refunds

Because the service is provided on a monthly basis:

• Monthly fees already paid are generally non-refundable, and cancellation stops future renewals rather than refunding the current period.
• If you were charged in error, charged after a timely cancellation, or experienced a material service failure that we could not resolve, contact us and we will review the situation in good faith and refund where appropriate.
• Where a refund is due, it is made to the original payment method via Paystack.

4. Your consumer rights

Nothing in this policy limits any rights you may have under the Consumer Protection Act, 2008 or other applicable South African law. Where this policy and your statutory rights differ, your statutory rights prevail.

5. Failed payments

If a renewal payment fails, we will attempt to notify you and may retry the charge. If payment remains outstanding, access to the service may be suspended until the account is brought up to date.

6. Contact

Billing questions: [email protected]. This policy forms part of our Terms of Service.